Help & FAQ
How can we help?
Answers to the questions shop owners ask us most.
01
Getting started
Do I need to download an app?
No. nstore runs in your phone's browser — just open the website and sign up. You can also add it to your home screen so it opens like an app: in Chrome, tap the menu and choose “Install app”; on iPhone, tap Share and then “Add to Home Screen”.
What phone do I need?
Any recent Android phone or iPhone with Chrome or Safari. Barcode scanning uses the phone's camera, so there's no scanner to buy.
Do I need an email address?
No. You sign up with your phone number and we send you a code by SMS.
How long does it take to set up?
A few minutes to create your shop. After that, add your products and prices — you can start selling as soon as you've added the first one.
02
Selling & offline
Does it work without internet?
Yes. If the network drops, keep selling — sales are saved on your phone and sent to your account as soon as you're back online. Open nstore once while you're online first so your products are saved on the phone.
Can customers pay with Mobile Money?
Yes. You can take cash, Mobile Money, or credit at the till. Mobile Money is collected through Paystack and paid into your shop's account once your payout details are set up.
Can I sell on credit?
Yes, on Standard and Pro. Choose the customer at checkout, and nstore keeps their balance. Record payments as they come in and send a reminder on WhatsApp.
Can I give customers a receipt?
Every sale has a PDF receipt you can share or print. On Pro you can also send the receipt straight to the customer's WhatsApp.
03
Staff & security
How do I add my shopkeepers?
Go to Settings → Staff and enter their name and phone number. They get an SMS with their login and set their own password the first time they sign in.
Can my shopkeepers see my profit?
No. Shopkeepers can sell and see their own sales. Profit, reports and the whole shop's figures are only for owners and managers.
Is my data safe?
Your shop's data is stored securely online and only people you add to your shop can see it. We don't sell your data. Read our privacy policy for the details.
04
Plans & billing
Is there a free trial?
Every new shop gets 14 days of the Standard plan free, with no card needed. After the trial you can stay on the Free plan or subscribe.
How do I pay for a plan?
Through Paystack, with Mobile Money or a bank card, from Settings → Subscription in the app.
Is there a contract?
No. You pay a month at a time. We'll remind you a few days before your plan ends so you can renew.
What happens if I don't renew?
Your shop moves to the Free plan. Your products, sales and customers are kept — renew any time to switch the paid features back on.
Can I get a refund?
See our refund policy for when refunds apply and how to ask for one.
Still stuck?
Message us and a person will get back to you. See also our privacy policy and refund policy.
Contact us