Refund Policy

Try before you pay

Every new shop gets a 14-day free trial of the Standard plan, and the Free plan is free forever. We encourage you to use the trial to decide whether nstore suits your shop before paying.

When we refund in full

• Charged twice or charged by mistake — for example, a duplicate MoMo payment.
• Paid but the plan was not activated, and we cannot fix it within 2 working days.
• Asked within 7 days of your first payment for a plan, if the paid features did not work for you. This applies once per shop.
• A serious outage on our side that stopped you using nstore for more than 3 days in a row during a paid period.

When we don't refund

• Renewal payments after the first, once the 7-day window has passed. Plans don't renew automatically, so you are never charged without choosing to pay.
• Unused days if you stop using nstore part-way through a 30-day period. Your plan stays active until it runs out.
• Accounts suspended for breaking our Terms of Service.

How to ask for a refund

Contact us by phone or WhatsApp on 055 031 8885 with your shop name, the phone number you paid from, and the payment date or reference. We will reply within 3 working days. Approved refunds go back to the Mobile Money wallet or account you paid from, usually within 7 working days, depending on Paystack and your network.

Your legal rights

This policy does not affect any rights you have under Ghanaian consumer protection law.